Remote Support (AlphaEye)

Real-time audio visual support

• 100% Handsfree voice based operation
• ATEX zone 1 and CSA C1/D1 available
• Outdoor Display appears size of 7″ tablet
• Built Rugged -20ºC to +50ºC (MIL-STD-810G)

DESCRIPTION
With the AlphaEye, the crew onboard can call through a dedicated (satellite, 3G or 4G) communication link directly with the expert in the Alphatron Marine office and let us experience through live audio and visual contact the issues they are facing. Even in such a specialized and customized environment onboard, error analysis and problem solving can now be achieved in a matter of minutes. This unique remote support makes adjusting or replacing components just that easy and with the fault-finding completed, necessary parts can be arranged to be ready in the next port of call.

Cost savings through

• Less on site support through high qualified service technicians
• Faster on-site live problem identification and problem solving

Quality assurance through

• • A vessel wide IP network on board all maritime vessels and
  • Assistance of maintenance procedures
  • Training of new technical employees
  • Third party access and connection
  • Immense increase of technical availability

DOCUMENTS
Brochures
920-Service AM AlphaEye – Brochure